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5 books on ITSM [PDF]
Updated: February 27, 2024 | 16 |
Books on IT Service Management (ITSM) are invaluable resources for startups entering the IT service management industry. These references provide a comprehensive foundation, covering various aspects of ITSM, from service design and delivery to incident management and performance monitoring. They delve into advanced techniques for optimizing IT service processes, enhancing customer experiences, and aligning IT with business objectives. These books often include practical examples, case studies, and insights into the latest trends and technologies in ITSM, enabling startups to navigate the complexities of the industry and adapt their solutions to real-world IT service environments.
1. Implementing ITSM
2014 by Randy A. Steinberg
In the era of cloud computing, virtualization, mobile devices, and evolving business delivery strategies, the traditional IT operating model is undergoing a significant shift. "Implementing ITSM" addresses this transformation by guiding IT organizations through the process of adapting from a focus on engineering to a primary emphasis on service integration. Unlike theoretical treatises, this practical guide provides actionable insights, activities, and steps to yield quick results. It covers the development of a comprehensive IT service management solution, encompassing process, technology, organization, and governance activities. Readers will gain valuable tips and step-by-step approaches for defining an IT Service Management Vision, building processes, creating a communications strategy, analyzing stakeholders, identifying technology requirements, and establishing a transformation program. The book emphasizes the tangible benefits experienced by organizations that have already embraced IT service management, making it an essential resource for those looking to initiate their own transformation journey.
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2. Servicing ITSM
2013 by Randy A. Steinberg
Discover the practicality of IT service descriptions with "Servicing ITSM." This book goes beyond theoretical discussions on service catalogs and service portfolios, offering concrete IT service descriptions that are essential for effectively running, operating, and managing an entire IT infrastructure. The handbook includes a wealth of resources, such as complete service descriptions, catalog and portfolio templates, service implementation plans, and governance processes. Every conceivable IT support service is covered, providing a comprehensive reference for ITSM practitioners, service managers, CIOs, procurement managers, and anyone involved in sourcing services for IT operations. The material allows you to select the service descriptions relevant to your needs, enabling you to mix, match, and customize them to efficiently create the content for your own service catalogs and portfolios. Whether you're struggling to identify and consolidate IT services or seeking a valuable reference for your ITSM operation, this book is an indispensable resource that offers tangible solutions and insights.
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3. ITSM Process Assessment Supporting ITIL (TIPA)
2009 by Beatrix Barafort, Valerie Betry, Stephane Cortina, Michel Picard, Alain Renault, Marc St-Jean, Omar Valdes
A cornerstone of any effective IT Service Management (ITSM) solution lies in robust and well-defined processes that align with the organization's objectives. The continuous cycle of service improvement necessitates a thorough examination of existing processes to ensure their effectiveness amid evolving business requirements. This innovative guide focuses on process assessment, employing the crucial ISO/IEC standard in this domain. Bridging the gap between ITIL, the widely accepted standard in IT Service Management, and ISO/IEC 15504 (Information technology - Process assessment), this title provides a reliable and comprehensive approach. Readers will gain insights into the concepts of process assessment and maturity, the planning and execution of assessments, the practical application of the approach, and initiating improvement processes stemming from assessment projects. The TIPA framework, centered on 10 key processes, is versatile enough to be successfully applied to ITILv2, ITIL v3, or ISO/IEC 20000. This manual not only clarifies the roles and distinctions between process assessment, traditional conformity assessment, audit, and self-assessment but also includes real-life case studies, offering valuable lessons and best practices based on authentic experiences in process assessment.
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4. Introduction to Real ITSM
2008 by Rob England
This book caters to both IT professionals and individuals subject to IT services. Amid the prevailing emphasis on Service Management within the Information Technology (IT) sector, commonly denoted as "ITSM," ITIL® serves as the predominant framework. However, "Introduction to Real ITSM" takes a departure from the conventional focus on ITIL® and presents a satirical exploration of actual IT service management practices, contrasting them with idealized models found in frameworks like ITIL®, COBIT, ISO20000, and others. Providing a humorous and tongue-in-cheek perspective, this book delves into the realities of ITSM, offering an entertaining yet insightful take on the industry's practices. Testimonials from readers attest to its engaging and amusing nature, making it a unique addition to the realm of IT literature.
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5. ITSM - IT Service Management Foundation Based On ISO/IEC 20000
0 by Exam Snap
EXIN IT Service Management Foundation assesses a candidate's foundational understanding of crucial information and concepts within IT Service Management (ITSM). The examination places particular emphasis on the Service Management System (SMS) and service management processes, with a focus on core concepts and fundamental terminology in ITSM based on ISO/IEC 20000:2011. For those aiming to achieve ITSM Foundation certification by EXIN, this book provides comprehensive exam preparation through a set of thoughtfully crafted questions. Unlike other online simulation practice tests, this resource offers an easy-to-read eBook version to enhance understanding and retention of the questions. It serves as a reliable tool for successfully completing the certification exam.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
1. Implementing ITSM
2014 by Randy A. Steinberg
In the era of cloud computing, virtualization, mobile devices, and evolving business delivery strategies, the traditional IT operating model is undergoing a significant shift. "Implementing ITSM" addresses this transformation by guiding IT organizations through the process of adapting from a focus on engineering to a primary emphasis on service integration. Unlike theoretical treatises, this practical guide provides actionable insights, activities, and steps to yield quick results. It covers the development of a comprehensive IT service management solution, encompassing process, technology, organization, and governance activities. Readers will gain valuable tips and step-by-step approaches for defining an IT Service Management Vision, building processes, creating a communications strategy, analyzing stakeholders, identifying technology requirements, and establishing a transformation program. The book emphasizes the tangible benefits experienced by organizations that have already embraced IT service management, making it an essential resource for those looking to initiate their own transformation journey.
Download PDF
2. Servicing ITSM
2013 by Randy A. Steinberg
Discover the practicality of IT service descriptions with "Servicing ITSM." This book goes beyond theoretical discussions on service catalogs and service portfolios, offering concrete IT service descriptions that are essential for effectively running, operating, and managing an entire IT infrastructure. The handbook includes a wealth of resources, such as complete service descriptions, catalog and portfolio templates, service implementation plans, and governance processes. Every conceivable IT support service is covered, providing a comprehensive reference for ITSM practitioners, service managers, CIOs, procurement managers, and anyone involved in sourcing services for IT operations. The material allows you to select the service descriptions relevant to your needs, enabling you to mix, match, and customize them to efficiently create the content for your own service catalogs and portfolios. Whether you're struggling to identify and consolidate IT services or seeking a valuable reference for your ITSM operation, this book is an indispensable resource that offers tangible solutions and insights.
Download PDF
3. ITSM Process Assessment Supporting ITIL (TIPA)
2009 by Beatrix Barafort, Valerie Betry, Stephane Cortina, Michel Picard, Alain Renault, Marc St-Jean, Omar Valdes
A cornerstone of any effective IT Service Management (ITSM) solution lies in robust and well-defined processes that align with the organization's objectives. The continuous cycle of service improvement necessitates a thorough examination of existing processes to ensure their effectiveness amid evolving business requirements. This innovative guide focuses on process assessment, employing the crucial ISO/IEC standard in this domain. Bridging the gap between ITIL, the widely accepted standard in IT Service Management, and ISO/IEC 15504 (Information technology - Process assessment), this title provides a reliable and comprehensive approach. Readers will gain insights into the concepts of process assessment and maturity, the planning and execution of assessments, the practical application of the approach, and initiating improvement processes stemming from assessment projects. The TIPA framework, centered on 10 key processes, is versatile enough to be successfully applied to ITILv2, ITIL v3, or ISO/IEC 20000. This manual not only clarifies the roles and distinctions between process assessment, traditional conformity assessment, audit, and self-assessment but also includes real-life case studies, offering valuable lessons and best practices based on authentic experiences in process assessment.
Download PDF
4. Introduction to Real ITSM
2008 by Rob England
This book caters to both IT professionals and individuals subject to IT services. Amid the prevailing emphasis on Service Management within the Information Technology (IT) sector, commonly denoted as "ITSM," ITIL® serves as the predominant framework. However, "Introduction to Real ITSM" takes a departure from the conventional focus on ITIL® and presents a satirical exploration of actual IT service management practices, contrasting them with idealized models found in frameworks like ITIL®, COBIT, ISO20000, and others. Providing a humorous and tongue-in-cheek perspective, this book delves into the realities of ITSM, offering an entertaining yet insightful take on the industry's practices. Testimonials from readers attest to its engaging and amusing nature, making it a unique addition to the realm of IT literature.
Download PDF
5. ITSM - IT Service Management Foundation Based On ISO/IEC 20000
0 by Exam Snap
EXIN IT Service Management Foundation assesses a candidate's foundational understanding of crucial information and concepts within IT Service Management (ITSM). The examination places particular emphasis on the Service Management System (SMS) and service management processes, with a focus on core concepts and fundamental terminology in ITSM based on ISO/IEC 20000:2011. For those aiming to achieve ITSM Foundation certification by EXIN, this book provides comprehensive exam preparation through a set of thoughtfully crafted questions. Unlike other online simulation practice tests, this resource offers an easy-to-read eBook version to enhance understanding and retention of the questions. It serves as a reliable tool for successfully completing the certification exam.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
