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Shop Boss vs Shopmonkey
September 12, 2025
Shop Boss and Shopmonkey are both cloud-based software for managing a car service / repair shop with order and staff management, invoicing, digital vehicle inspections, parts inventory management, customer support through different channels, etc. Both systems integrate with payment and invoicing systems, auto-parts purchasing portals. Both services are accessible via a web interface and have mobile apps.
But Shop Boss (founded in 2008) is a veteran of the market (in fact, it was the first web-based software for managing car repair shops). It has a wider range of functions: repair schedules, payment reminders, CRM and marketing tools, internal chat, VIN scanner, employee performance reports. It also has more integrations: with 360 Payments, AutoServe1 and others. It's also a little more expemsive: prices start at about US $200/month for a basic set of functions.
Shopmonkey (2016) is a more modern service with an emphasis on user experience, workflow visualization and customer communications. It also has good reporting capabilities, analytics, online booking and can send notifications to customers with status updates. It provides e-signatures for estimate approvals, letting customers agree to services from anywhere.
But Shop Boss (founded in 2008) is a veteran of the market (in fact, it was the first web-based software for managing car repair shops). It has a wider range of functions: repair schedules, payment reminders, CRM and marketing tools, internal chat, VIN scanner, employee performance reports. It also has more integrations: with 360 Payments, AutoServe1 and others. It's also a little more expemsive: prices start at about US $200/month for a basic set of functions.
Shopmonkey (2016) is a more modern service with an emphasis on user experience, workflow visualization and customer communications. It also has good reporting capabilities, analytics, online booking and can send notifications to customers with status updates. It provides e-signatures for estimate approvals, letting customers agree to services from anywhere.
