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Top 10 Call Center Automation startups
Updated: April 24, 2024 | Editor: Fernando Lopez | 19 |
Call center automation startups are disrupting the field by introducing innovative features such as AI-powered chatbots and virtual assistants, advanced speech recognition and natural language processing capabilities, automated call routing and prioritization, and real-time analytics, transforming how businesses handle customer interactions, improve efficiency, and deliver exceptional customer service, challenging traditional call center solutions.
1
Country: USA | Funding: $497.5M
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
2
Country: USA | Funding: $453.7M
RingCentral, a global distributor of cloud-unified communications and collaboration solutions, offers its users with technology services.
RingCentral, a global distributor of cloud-unified communications and collaboration solutions, offers its users with technology services.
3
Country: USA | Funding: $450M
Dialpad offers a cloud-based business phone solution simplified for every business.
Dialpad offers a cloud-based business phone solution simplified for every business.
4
Country: USA | Funding: $253.1M
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
5
Country: France | Funding: $237.6M
Aircall is an advanced call center software, complete business phone and contact center 100% natively integrated in any CRM.
Aircall is an advanced call center software, complete business phone and contact center 100% natively integrated in any CRM.
6
Country: USA | Funding: $151M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
7
Country: USA | Funding: $114.1M
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service.
Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service.
8
Country: USA | Funding: $113M
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
9
Country: Germany | Funding: $92M
Parloa is a Conversational AI platform for automating omnichannel customer service in phone bots or chatbots.
Parloa is a Conversational AI platform for automating omnichannel customer service in phone bots or chatbots.
10
Country: India | Funding: $28.1M
Skit enables enterprises to automate their contact centre operations using Voice AI.
Skit enables enterprises to automate their contact centre operations using Voice AI.
11
Country: USA | Funding: $19.1M
Loris provides a one-click intelligence layer for digital companies providing support for customer service conversations in real-time.
Loris provides a one-click intelligence layer for digital companies providing support for customer service conversations in real-time.
