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3 books on Field Service software [PDF]
March 30, 2025 | 18 |
These books are covering work order management, scheduling and dispatching, inventory control, mobile workforce solutions, customer communication, GPS tracking and reporting and analytics in field service management software.
1. A Comprehensive Guide to Enterprise Mobility
2016 by Jithesh Sathyan, Anoop N., Navin Narayan, Shibu Kizhakke Vallathai
Once upon a time, business was conducted in grand offices with massive desks and filing cabinets so large they required their own zip codes. Then, somewhere along the way, people decided it would be much more fun to do everything from their phones while drinking overpriced coffee. A Comprehensive Guide to Enterprise Mobility is here to explain how this happened, why it’s both wonderful and terrifying and how companies can survive in a world where employees expect to do mission-critical tasks while standing in line at a sandwich shop. Jithesh Sathyan, Anoop N., Navin Narayan and Shibu Kizhakke Vallathai explore the technical, practical and slightly mind-boggling implications of enterprise mobility, covering everything from security risks to productivity tools to why your CEO insists on using an outdated tablet with a cracked screen. Whether you're a professional looking to master mobile strategy or an IT manager desperately trying to prevent the finance team from accessing sensitive data over free airport Wi-Fi, this book has the answers you need—assuming you don’t lose it when your phone battery dies.
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2. Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation
2014 by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty
For decades, field service operations have functioned on a delicate balance of clipboard scribbles, frantic scheduling and an unshakable belief that things will probably work out. But in an era where customers expect instant solutions, managers want maximum efficiency and technology is getting clever enough to judge our life choices, businesses can no longer afford to rely on sheer optimism. Transforming Field and Service Operations is the ultimate guide to dragging service teams into the modern age—preferably with less chaos than a printer software update. Gilbert Owusu, Paul O’Brien, John McCall and Neil F. Doherty break down the tangled web of workforce management technologies, operational efficiency and the political minefield of organizational change. With case studies, methodologies and just enough buzzwords to impress in meetings, this book helps managers, technologists and change agents navigate the treacherous waters of business transformation without sinking the entire operation. A must-read for anyone who has ever wondered why service teams still seem to rely on spreadsheets older than the internet.
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3. 42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty
2013 by Rosemary Coates, Jim Reily
Field service is often seen as the thankless, post-sale purgatory of the business world—where things break, customers complain and service teams are expected to perform minor miracles with nothing but a screwdriver, a vague work order and a deep sense of existential dread. 42 Rules for Superior Field Service is here to prove that, actually, service isn’t just a necessary evil—it’s a secret goldmine of customer loyalty and (gasp) actual profits. Rosemary Coates and Jim Reily, armed with more than 50 years of experience and an impressive tolerance for corporate chaos, guide readers through the fine art of turning service into a well-oiled, revenue-generating machine. Covering everything from field inventory management to CRM, global supply chain puzzles and sales incentives that actually work, this book offers 42 hard-earned lessons for keeping customers happy, service teams efficient and businesses from hemorrhaging money on avoidable disasters. Essential reading for anyone who has ever wondered why customers always seem to have just one more question after you’ve packed up your toolbox.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
1. A Comprehensive Guide to Enterprise Mobility
2016 by Jithesh Sathyan, Anoop N., Navin Narayan, Shibu Kizhakke Vallathai
Once upon a time, business was conducted in grand offices with massive desks and filing cabinets so large they required their own zip codes. Then, somewhere along the way, people decided it would be much more fun to do everything from their phones while drinking overpriced coffee. A Comprehensive Guide to Enterprise Mobility is here to explain how this happened, why it’s both wonderful and terrifying and how companies can survive in a world where employees expect to do mission-critical tasks while standing in line at a sandwich shop. Jithesh Sathyan, Anoop N., Navin Narayan and Shibu Kizhakke Vallathai explore the technical, practical and slightly mind-boggling implications of enterprise mobility, covering everything from security risks to productivity tools to why your CEO insists on using an outdated tablet with a cracked screen. Whether you're a professional looking to master mobile strategy or an IT manager desperately trying to prevent the finance team from accessing sensitive data over free airport Wi-Fi, this book has the answers you need—assuming you don’t lose it when your phone battery dies.
Download PDF
2. Transforming Field and Service Operations: Methodologies for Successful Technology-Driven Business Transformation
2014 by Gilbert Owusu, Paul O’Brien, John McCall, Neil F. Doherty
For decades, field service operations have functioned on a delicate balance of clipboard scribbles, frantic scheduling and an unshakable belief that things will probably work out. But in an era where customers expect instant solutions, managers want maximum efficiency and technology is getting clever enough to judge our life choices, businesses can no longer afford to rely on sheer optimism. Transforming Field and Service Operations is the ultimate guide to dragging service teams into the modern age—preferably with less chaos than a printer software update. Gilbert Owusu, Paul O’Brien, John McCall and Neil F. Doherty break down the tangled web of workforce management technologies, operational efficiency and the political minefield of organizational change. With case studies, methodologies and just enough buzzwords to impress in meetings, this book helps managers, technologists and change agents navigate the treacherous waters of business transformation without sinking the entire operation. A must-read for anyone who has ever wondered why service teams still seem to rely on spreadsheets older than the internet.
Download PDF
3. 42 Rules for Superior Field Service: The Keys to Profitable Field Service and Customer Loyalty
2013 by Rosemary Coates, Jim Reily
Field service is often seen as the thankless, post-sale purgatory of the business world—where things break, customers complain and service teams are expected to perform minor miracles with nothing but a screwdriver, a vague work order and a deep sense of existential dread. 42 Rules for Superior Field Service is here to prove that, actually, service isn’t just a necessary evil—it’s a secret goldmine of customer loyalty and (gasp) actual profits. Rosemary Coates and Jim Reily, armed with more than 50 years of experience and an impressive tolerance for corporate chaos, guide readers through the fine art of turning service into a well-oiled, revenue-generating machine. Covering everything from field inventory management to CRM, global supply chain puzzles and sales incentives that actually work, this book offers 42 hard-earned lessons for keeping customers happy, service teams efficient and businesses from hemorrhaging money on avoidable disasters. Essential reading for anyone who has ever wondered why customers always seem to have just one more question after you’ve packed up your toolbox.
Download PDF
How to download PDF:
1. Install Google Books Downloader
2. Enter Book ID to the search box and press Enter
3. Click "Download Book" icon and select PDF*
* - note that for yellow books only preview pages are downloaded
