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Top 25 Customer Service Software startups
Mar 15, 2025 | By Fernando Lopez | 16 |
These startups want to disrupt Customer Service software with AI-powered chatbots, predictive customer insights and omnichannel support integration.
1
Country: USA | Funding: $87.5M
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
2
Country: Sweden | Funding: $45.9M
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
3
Country: USA | Funding: $484M
Freshworks creates SaaS customer engagement solutions to delight and wow both customers and employees.
Freshworks creates SaaS customer engagement solutions to delight and wow both customers and employees.
4
Country: USA | Funding: $305M
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
5
Country: USA | Funding: $233.5M
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. Acquired by Facebook
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. Acquired by Facebook
6
Country: USA | Funding: $185M
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
7
Country: USA | Funding: $164.5M
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.
8
Country: USA | Funding: $101.5M
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
9
Country: USA | Funding: $70.7M
Assembled is a modern workforce management platform that helps modern organizations scale customer support.
Assembled is a modern workforce management platform that helps modern organizations scale customer support.
10
Country: USA | Funding: $52M
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
11
Country: UK | Funding: $34.2M
incident.io is a slack-integrated incident management tool, designed to create, manage and resolve incidents directly in slack.
incident.io is a slack-integrated incident management tool, designed to create, manage and resolve incidents directly in slack.
12
Country: Germany | Funding: $27.6M
i2x helps sales and customer support agents with artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. The company provides the most intuitive, productive and personally tailored learning to improve each individual’s skill-set.
i2x helps sales and customer support agents with artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. The company provides the most intuitive, productive and personally tailored learning to improve each individual’s skill-set.
13
Country: USA | Funding: $27M
The future of AI for employee service: support automation using NLP and machine learning.
The future of AI for employee service: support automation using NLP and machine learning.
14
Country: USA | Funding: $19.8M
Digital Brain helps you get through your support tickets twice as fast.
Digital Brain helps you get through your support tickets twice as fast.
16
Country: USA | Funding: $17M
Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord.
Pylon is a real-time customer operations platform helping B2B companies scale customer success and support over Slack, Teams, and Discord.
17
Country: Germany | Funding: €10.9M
Zenloop is an NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. The customer experience SaaS solution of zenloop lets businesses gather, analyse and respond to feedback from customers in real-time.
Zenloop is an NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. The customer experience SaaS solution of zenloop lets businesses gather, analyse and respond to feedback from customers in real-time.
19
Country: Cyprus | Funding: $1M
Blinger provides omnichannel software for customer support and sales in messaging apps and social networks.
Blinger provides omnichannel software for customer support and sales in messaging apps and social networks.
20
Country: Israel | Funding: $860K
Proonto is a SaaS-powered customer interaction management solution connecting companies.
Proonto is a SaaS-powered customer interaction management solution connecting companies.
