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Top 10 Customer Service Software startups
Updated: January 08, 2024 | 16 |
Customer service software startups are disrupting the industry by introducing innovative features such as AI-powered chatbots and virtual assistants, omni-channel support, self-service knowledge bases, sentiment analysis, and real-time customer analytics, transforming how businesses provide exceptional customer service, improve response times, and enhance overall customer satisfaction, challenging traditional customer service software providers.
1
Country: USA | Funding: $484M
Freshworks creates SaaS customer engagement solutions to delight and wow both customers and employees.
Freshworks creates SaaS customer engagement solutions to delight and wow both customers and employees.
2
Country: USA | Funding: $305M
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
3
Country: USA | Funding: $233.5M
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. Acquired by Facebook
Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences – not resolve tickets. Acquired by Facebook
4
Country: USA | Funding: $185M
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
5
Country: USA | Funding: $164.5M
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.
Aisera offers solutions for IT, HR, customer service, facilities, and cloud operations of companies, businesses, and organizations.
6
Country: USA | Funding: $72.5M
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
7
Country: USA | Funding: $70.7M
Assembled is a modern workforce management platform that helps modern organizations scale customer support.
Assembled is a modern workforce management platform that helps modern organizations scale customer support.
8
Country: USA | Funding: $61.5M
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
Capacity is a new kind of helpdesk, powered by artificial intelligence, that automates support for your customers and employees.
9
Country: USA | Funding: $52M
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
10
Country: Sweden | Funding: $39.9M
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
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11
Country: UK | Funding: $34.2M
incident.io is a slack-integrated incident management tool, designed to create, manage and resolve incidents directly in slack.
incident.io is a slack-integrated incident management tool, designed to create, manage and resolve incidents directly in slack.
12
Country: Germany | Funding: $27.6M
i2x helps sales and customer support agents with artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. The company provides the most intuitive, productive and personally tailored learning to improve each individual’s skill-set.
i2x helps sales and customer support agents with artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. The company provides the most intuitive, productive and personally tailored learning to improve each individual’s skill-set.
13
Country: USA | Funding: $27M
The future of AI for employee service: support automation using NLP and machine learning.
The future of AI for employee service: support automation using NLP and machine learning.
15
Country: USA | Funding: $19.8M
Digital Brain helps you get through your support tickets twice as fast.
Digital Brain helps you get through your support tickets twice as fast.
16
Country: Estonia | Funding: $19.3M
Klaus improves customer service quality by making internal feedback easy and systematic
Klaus improves customer service quality by making internal feedback easy and systematic
17
Country: Germany | Funding: €10.9M
Zenloop is an NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. The customer experience SaaS solution of zenloop lets businesses gather, analyse and respond to feedback from customers in real-time.
Zenloop is an NPS feedback management platform which improves customer retention by using the Net Promoter System (NPS) framework. The customer experience SaaS solution of zenloop lets businesses gather, analyse and respond to feedback from customers in real-time.
19
Country: USA | Funding: $1.5M
Eloquent Labs supplies artificial intelligence to augment and replace live chat customer support agents at eCommerce companies.
Eloquent Labs supplies artificial intelligence to augment and replace live chat customer support agents at eCommerce companies.
20
Country: Cyprus | Funding: $1M
Blinger provides omnichannel software for customer support and sales in messaging apps and social networks.
Blinger provides omnichannel software for customer support and sales in messaging apps and social networks.
21
Country: Israel | Funding: $860K
Proonto is a SaaS-powered customer interaction management solution connecting companies.
Proonto is a SaaS-powered customer interaction management solution connecting companies.
22
Country: Ukraine | Funding: $100K
Expirenza is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it
Expirenza is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it
23
Country: UK
Help Desk Software and Customer Service app from Jitbit. Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.
Help Desk Software and Customer Service app from Jitbit. Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.
24
Country: USA
All-in-one support suite to get customer feedback and provide support. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily.
All-in-one support suite to get customer feedback and provide support. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily.
