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Top 10 Self-service software startups
Updated: January 08, 2024 | Editor: Fernando Lopez | 28 |
Self-service software startups are disrupting the industry by introducing innovative features such as intuitive user interfaces, knowledge base creation and management tools, AI-powered chatbots for automated support, robust analytics and reporting capabilities, and seamless integration with customer relationship management systems, transforming how businesses empower their customers to find solutions independently, improve efficiency, and reduce support costs, challenging traditional self-service software providers.
1
Country: USA | Funding: $429M
Sprinklr offers the only Social Media Management System that enables global scale for the social enterprise with social media analytics. Increase profits, reduce costs, and boost efficiency by bringing the voice of your customer deep into your enterprise. Make social an integral part of your business from marketing and customer service, to sales and beyond. Purpose-built for large enterprises to ensure the voice of the customer is heard and acted upon by every employee
Sprinklr offers the only Social Media Management System that enables global scale for the social enterprise with social media analytics. Increase profits, reduce costs, and boost efficiency by bringing the voice of your customer deep into your enterprise. Make social an integral part of your business from marketing and customer service, to sales and beyond. Purpose-built for large enterprises to ensure the voice of the customer is heard and acted upon by every employee
2
Country: USA | Funding: $261.7M
Productboard is a product management system that helps organizations get the right products to market faster.
Productboard is a product management system that helps organizations get the right products to market faster.
3
Country: USA | Funding: $185M
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
Zendesk is a customer service platform that builds software to empower organization and customer relationships.
4
Country: USA | Funding: $66M
Mighty Networks is an online platform for creators and brands to build communities.
Mighty Networks is an online platform for creators and brands to build communities.
5
Country: UK | Funding: $34.8M
Chattermill is a customer intelligence platform that unifies and analyses your customer feedback, support, and conversation data.
Chattermill is a customer intelligence platform that unifies and analyses your customer feedback, support, and conversation data.
6
Country: USA | Funding: $12.9M
AptEdge simplifies CX while reducing tickets and cost through AI-Driven Knowledge Orchestration, turns disparate customer care knowledge systems into actionable results.
AptEdge simplifies CX while reducing tickets and cost through AI-Driven Knowledge Orchestration, turns disparate customer care knowledge systems into actionable results.
7
Country: USA | Funding: $9.5M
Tribe is a creator of client engagement software. Tribe is similar to social networks like Facebook and MySpace, but allows users to create their own personal networks with other users; forming "tribes." Acquired by Cisco
Tribe is a creator of client engagement software. Tribe is similar to social networks like Facebook and MySpace, but allows users to create their own personal networks with other users; forming "tribes." Acquired by Cisco
8
Country: USA | Funding: $9.6M
UserVoice develops product management tools transforming how businesses gather, analyze, and prioritize customer feedback and feature asks.
UserVoice develops product management tools transforming how businesses gather, analyze, and prioritize customer feedback and feature asks.
9
Country: Russia
UserEcho is Russian community forum software that helps businesses manage customer feedback.
UserEcho is Russian community forum software that helps businesses manage customer feedback.
10
Country: USA
All-in-one support suite to get customer feedback and provide support. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily.
All-in-one support suite to get customer feedback and provide support. Used primarily as self-hosted solution installed on your server with Cloud option, UseResponse can be embedded and deployed easily.
